Container Pool Warranty

Outback Fencing & Steel Supplies is committed to providing high-quality container pool solutions. This warranty outlines the coverage, terms, and conditions applicable to all container pools sold by Outback Fencing & Steel Supplies.

1. Warranty Coverage

1.1 Structural Steel Frame — 10 Years

We warrant that the welded steel structural frame of your container pool will be free from defects in materials and workmanship for a period of ten (10) years from the date of installation, under normal use and proper maintenance.

This warranty covers structural frame failures including:

• Welding failures or separations
• Excessive buckling or warping that affects pool integrity
• Frame collapse or structural deformation
• Corrosion due to manufacturing defects (excludes normal surface oxidation on exposed steel edges)

1.2 Fibreglass Shell — 10 Years

The fibreglass interior shell is warranted for a period of ten (10) years from the date of installation against:

• Water leakage due to manufacturing defects
• Structural cracking or delamination
• Blistering or peeling of the gel coat under normal use
• Manufacturing defects affecting water retention

1.3 Composite Exterior Cladding — 5 Years

The composite exterior cladding panels are warranted for a period of five (5) years from the date of installation against:

• Warping or buckling due to manufacturing defects
• Delamination or separation from the steel frame
• Cracking or splitting not caused by impact or misuse

1.4 Composite Decking — 5 Years

The composite timber-look decking surround is warranted for a period of five (5) years from the date of installation against:

• Warping or buckling due to manufacturing defects
• Structural cracking or splitting not caused by impact
• Delamination or surface peeling under normal use

1.5 Equipment & Accessories — 12 Months

Pool equipment and accessories (pumps, filters, lights, fittings) are covered for twelve (12) months from the date of installation against manufacturing defects and operational failures not caused by misuse.

Some equipment may carry the manufacturer's own warranty period which may differ from this timeframe. Where applicable, manufacturer warranties will be honoured in accordance with their terms.

2. Design Approval & Colour Variations

2.1 Custom Design Process

Every container pool is custom manufactured to your specification. Prior to manufacturing, you will be provided with digital mockup renders showing the proposed colour scheme, layout, and key design features. Manufacturing only proceeds once you have reviewed and approved the design.

2.2 Colour Variations

Digital mockup renders are provided as an indicative guide to the overall colour scheme and design layout. Minor variations between the digital render and the finished product are not considered a defect. Differences in shade, tone, or texture may occur due to:

• Manufacturing processes and material properties
• Screen display settings and calibration differences
• Lighting conditions (renders vs. natural outdoor light)
• Batch-to-batch variation in composite materials

2.3 Material Accuracy

Our product descriptions and sales materials accurately describe the construction of our pools: steel frame, composite exterior cladding, fibreglass interior, and composite decking. If you have any questions about materials or construction, please ask prior to placing your order.

3. Remedy Hierarchy — No Refunds Policy

Our Repair-First Approach: Outback Fencing & Steel Supplies does not offer refunds on container pools. If a genuine defect covered under this warranty occurs, we will address it through the following hierarchy:

4. What Is Covered

This warranty covers defects in materials and workmanship that occur during normal use and proper maintenance, including:

• Manufacturing defects in the structural steel frame
• Manufacturing defects in the fibreglass shell
• Manufacturing defects in composite cladding or decking
• Defective welds or joints
• Material failures not caused by external factors
• Equipment failures due to manufacturing faults (within 12-month period)

5. Warranty Exclusions

This warranty does NOT cover damage or failure resulting from:

Installation-Related Issues

• Improper installation by unauthorised personnel
• Failure to follow installation instructions
• Inadequate site preparation or unstable ground conditions
• Incorrect levelling or support
• Ground movement, subsidence, or settling after installation

Use and Maintenance Issues

• Failure to follow maintenance guidelines
• Improper chemical balance or water maintenance
• Damage caused by excessive chemicals or incorrect chemical application
• Failure to clean or maintain equipment
• Physical impact, dropped objects, or physical force
• Vandalism or deliberate damage
• Modifications or alterations made without written authorisation

Environmental and External Factors

• Natural disasters including floods, bushfires, storms, earthquakes, or acts of God
• Damage from freezing conditions
• Normal wear and tear, including minor cosmetic fading, scratching, or colour change on cladding and decking
• Surface oxidation on exposed steel edges (cosmetic only, not structural)
• Damage from wildlife, insects, or vegetation

Colour and Cosmetic Exclusions

• Minor colour variation between digital mockup renders and the delivered product
• Colour differences caused by screen calibration, lighting conditions, or material batch variation
• Gradual colour fading of composite cladding or decking due to UV exposure
• Minor cosmetic imperfections that do not affect the structural integrity or function of the pool

Other Exclusions

• Pools that have been relocated from their original installation site
• Pools where maintenance records cannot be provided upon request
• Damage occurring after warranty period expiration
• Consequential or indirect damages (see Section 9)

6. Maintenance Requirements

To maintain warranty coverage, customers must:

• Follow all provided installation and setup instructions
• Maintain proper water chemistry as per pool care guidelines provided
• Conduct regular cleaning and maintenance of equipment
• Keep the pool free from debris and excessive chemical buildup
• Report any defects or issues promptly to Outback Fencing & Steel Supplies
• Maintain records of water testing and maintenance activities
• Drain the pool in freezing conditions if required
• Not modify or alter the pool structure without written authorisation

7. Warranty Claim Process

Response Time: We aim to respond to all warranty claims within 48 hours and provide a resolution plan within 7 business days of completing our assessment.

8. Manufacturing Partner Information

Our container pools are manufactured in partnership with experienced international suppliers. While we work with manufacturers who meet our quality standards, we acknowledge that manufacturing quality and responsiveness can vary.

Realistic Expectations:

• Custom parts and replacement pools are manufactured overseas
• Shipping can take several weeks to several months
• Manufacturing schedules may cause additional delays
• We will provide updates on manufacturing and shipping progress
• These timelines are considered reasonable given the custom nature of the products

9. Limitation of Liability

This warranty is limited to the repair or replacement of defective components as outlined in Section 3. Outback Fencing & Steel Supplies is not liable for:

• Loss of use of the pool during repair or replacement periods
• Water damage to surrounding property
• Landscaping costs or garden damage
• Costs of alternative swimming facilities during downtime
• Emotional distress or inconvenience
• Lost enjoyment or recreational value
• Any other indirect, incidental, or consequential damages

Maximum Liability: Our maximum liability under this warranty is limited to the original purchase price of the container pool unit. This limitation applies to all claims in total, not per incident.

10. Dispute Resolution

If a dispute arises regarding this warranty:

1. Direct Resolution: Contact us first to discuss the issue and attempt resolution
2. Mediation: If direct resolution fails, both parties agree to attempt mediation before pursuing legal action
3. Governing Law: This warranty is governed by the laws of New South Wales, Australia

Both parties agree to act in good faith to resolve disputes efficiently and cost-effectively.

11. Australian Consumer Law

This warranty is in addition to your rights under Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL.

Under the ACL, you are entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

What is a Major Failure?

A major failure occurs when:

• The goods have a problem that would have stopped someone from buying them if they had known about it
• The goods are significantly different from the description or sample
• The goods are substantially unfit for their normal purpose and cannot easily be fixed within a reasonable time
• The goods do not do what you asked for and cannot easily be fixed within a reasonable time
• The goods are unsafe

While we do not offer refunds as a standard remedy, we acknowledge that in cases of major failure under the ACL where repair and replacement have failed or cannot be completed within a reasonable time, you may be entitled to a refund. Any such situations will be assessed in accordance with ACL requirements.

Reasonable Time: Given that our products are custom-manufactured overseas, timeframes of up to 6 months for replacement are considered reasonable. However, if delays extend beyond this or if multiple repair attempts fail, ACL remedies including potential refund may apply.

12. Warranty Transferability

This warranty provides guarantees under Australian Consumer Law that automatically transfer with the goods if the pool is sold. However, the specific warranty benefits and timeframes outlined in this document apply only to the original purchaser at the original installation site.

If the pool is relocated to a new site, warranty coverage for installation-related issues will not apply, though manufacturing defect coverage continues subject to the original warranty periods.